An Introduction to Buying on Handtribe

Welcome to Handtribe!

This article will explain how you can get the most out of Handtribe as a Buyer.

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It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’,

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Contacting a Seller

Handtribe is a platform where Sellers can start their own online business for handmade products. So each time you buy from Handtribe, you are buying from the Seller itself.

Since Handtribe is not directly involved in the transaction between Buyers and Sellers, we have created the Messaging System that helps Buyers and Sellers communicate directly with each other.

You can contact a Seller by clicking on the Message the Seller tab in the Product Detail page as well as the Shop’s microsite.

Registering an Account

Registering an Account on Handtribe is easy. Just make sure to follow the following steps -

  1. Click on the Login button seen at the top left of the Handtribe home page.
  2. Select the Buyer login option to enter or create your account.
  3. From this point onwards you can choose three ways to sign up with Handtribe-
  • Use your email address by clicking the Sign Up link.
  • Use your Facebook Account by pressing the Sign in with Facebook button.
  • Use your Google+ Account by pressing the Sign in with Google+ button.

Once you register, remember to click through the verification email (please check your spam!) and you will be all set to start buying at Handtribe.

Returns & Refunds

In general, each Seller sets his own policies regarding refunds and exchanges. These should be displayed in the Seller's Shop policies page. Not all Sellers accept returns.We encourage the Buyer to review the listing and product FAQ before making any purchase decisions. In case the Buyer orders a wrong item, he/she shall not be entitled to any return/refund. In the unlikely event you are dissatisfied with your order, we suggest you first contact the Seller through our messaging system.

If you cannot come to a resolution with the Seller individually, you can raise a dispute if you fall under the following circumstances:

  1. Item was defective
  2. Item was damaged during shipping
  3. Item was missing
  4. Wrong item sent by the Seller

I am not happy with my purchase. How do I get Return/Refund on my Order?

In case of any disagreements regarding a product, we encourage Buyers and Sellers to interact with each other using our Internal Messaging System. However, in the event that these conversations lead to no resolution, you can escalate the matter by filing a dispute with Handtribe.

You can do this by going to your My Accounts tab and clicking the section called Disputes. You will be required to fill a form where you will be asked the following details:-

  1. Your E-Mail ID
  2. Order Number
  3. Product under dispute
  4. Reason for raising dispute:
    • Item was defective
    • Item was damaged during shipping
    • Item was missing
    • Wrong item sent by the Seller
    • Other
  5. Have you contacted the Seller spoken to the Seller about this issue?

Once you submit the form, somebody from Team Handtribe will get involved to sort this issue for you.

A Buyer Needs to Raise A Dispute for Returns within 7 days from the day of Order Realization

DISPUTES :

Within Handtribe's Dispute system, members can resolve their disputes together with Handtribe acting as the mediator.

The Dispute can be regarding either a replacement or a return.In case of Replacements:

If the Dispute has been settled in favour of the Buyer, the Seller while closing the return ticket can select one of the following:

  • Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it.
  • Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back.

In case of a replacement, if the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

In case of Returns:

In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyer’s account.

In case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer. Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.
Shipping cost and other replacement charges(if any) for either returning or replacing the product shall be borne and incurred by the Seller.

Return could also result in refund of money in most of the cases. Refund will be processed through NEFT within 10 working days.

Category Condition
Clothing and Footwear Should be "New & Unworn" (other than for trial)
Furniture and Home Decor Should be "New & Unused"
Handicrafts Should be "New & Unused"
Luxury Should be "New & Unused"
Beauty, Health & Personal Care Should be "New & Unopened"
Stationery Should be "New" and returned with original packaging
Jewellery Should be "New" and returned with original packaging